Terms and Conditions
This Agreement was last modified on 21 April 2025.
Delivery of Products
You may make an order for purchase of any Product that is offered through the Website by Phisiodynamic Limited.
Whenever you make an order, you declare that you have provided all necessary details for the delivery of the Product to the destination specified by you in the Order;
Any Product purchased from Phisiodynamic Limited will be delivered to you within 3 hours for order within Nairobi and within 24hrs countrywide from the time you place your order. Phisiodynamic Limited shall however not be liable to you in any way for failure of delivery being made to you within the indicated timelines;
Unless otherwise stated, all charges/prices for Products shall be quoted in Kenya Shillings;
As a User, you will pay for the Products and Services provided by Phisiodynamic Limited in accordance with the prices/tariff guide posted on the Website or communicated by Phisiodynamic Limited from time to time.
You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with Us, you consent to be contacted by Phisiodynamic Limited via phone calls and / or SMS notifications, in case of any order or delivery related updates
Payments
While availing any of the payment method/s offered by Phisiodynamic Limited, Phisiodynamic Limited will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by you and between your bank(s), or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s.
Returns
Should you fail to take delivery of the Product for any reason other than a failure of the Product which was within the control of Phisiodynamic Limited, you will be responsible for the cost of returning the Product to Phisiodynamic Limited store.
If a Product offered on the Website is not as reasonably described, your sole remedy is to return it in unused condition. Goods/products should be returned within 3 days.
If Phisiodynamic Limited is unable to deliver a Product due to legal requirements, Phisiodynamic Limited will return or will give credit for the amount received by Phisiodynamic Limited from the sale of such product that could not be delivered to you.
Refund / Order Cancellation
If Phisiodynamic Limited comes across any difference in pricing resulting from typographic errors with regards to pricing or product information, Phisiodynamic Limited shall have the right to rectify the same or cancel the order(s) and refund money, if any, collected from you within 24 hours of such corrective action taken. The mode of refund will be the same as that made by you to Phisiodynamic Limited unless otherwise advised by Phisiodynamic Limited.
Phisiodynamic Limited reserves the right to cancel any order without any explanation for doing so, under situation where We are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with Phisiodynamic Limited policy or for any reason. Phisiodynamic Limited will use best endeavors to communicate the cancellation of an order in reasonable time, to the concerned person, and any applicable refund will be made in reasonable time
Data & Privacy Policy
We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, information from and/or about you when you use the Site or the Services. By using making an order from the site, you agree that we can collect and use your personal and other information
The Personal information we collect or maintain may include:
Your name, email address, telephone number, and other information;
Billing information that you provide us, such as credit card information;
Other information you input into the Site or related services.
We may use your Personal Information for the following purposes (subject to applicable legal restrictions):
To provide you with the Products and Services
To notify you when Site updates are available
To fulfill any other purpose for which you provide us Personal Information
Debugging customer support related issues;
For any other purpose for which you give us authorization
Disclaimer of Warranty & Limitation of Liability
The warranties provided do not cover: (i) service on parts or any attachments, accessories, or alterations not provided by Phisiodynamic Limited or correction of problems resulting from their use; (ii) failure to follow Phisiodynamic Limited operating instructions (iii) supply items (iv) Problem caused by Interactions with other products not supplied by Phisiodynamic Limited. (v) Any force majeure event.
Entire Agreement
These Terms and the other policies posted on the Website constitute the complete and exclusive understanding and agreement between you and Phisiodynamic Limited and govern your use of the products and the Website superseding all prior understandings, proposals, agreements, negotiations, and discussions between the parties, whether written or oral.
Privacy Policy
What information we collect
We may ask you to provide the following information:
Your name, email address, telephone number, and other information;
Any relevant information related order of the goods
Information collection, use and sharing
We are the sole owners of the information collected on this site. We only have access/collect information that you voluntarily give us. We will not sell or rent the information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. E.g., to deliver an order.
How We Use the Information
We use the information you provide about yourself to fulfill your order for our goods, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products in special promotional mailings.
We also may disclose such information in response to a law enforcement agency’s request. And finally, we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above
Personal information protection principles
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.
Accountability
Phisiodynamic Limited is accountable for the protection of all personal information within the organization’s possession or control, including any personal information that has been transferred to a third party for regulatory, legal or processing purposes.
Phisiodynamic Limited will require a comparable level of protection of this information from its third-party relations.
How to Contact Us
If you have any questions or concerns about our privacy policy for this site, please contact us directly.
E-mail: info@phisiodynamic-11d8ca4.ingress-daribow.ewp.live
Phone: (+254) 745888219
